For Northern California inns of 3–6 rooms
Your inn answers at 2 am. You keep the commission.
A concierge that speaks in your voice, a booking page with 0% commission (never a percentage — a flat $10 per confirmed booking), and the grace to say no beautifully when you're full — built to the standard of Japan's finest ryokan.
We build it from your current website. Nothing to install, no card, no call required.
A considered welcome. A considered space.
For the way you host, and the places you live.
How it works
The concierge
Answers guests 24/7 from facts you approve — EN and JA native. What it can't answer, it hands to you with a drafted reply.
"Is the creek safe for kids?" · answered alone, 2:14 am
Direct booking
Real availability, all-in prices with occupancy tax (TOT) included, instant pay or request-to-book with your approval. Your name on everything; ours on nothing.
Vineyard View · $649.60 all-in · $0 to an OTA
Found by AI
When travelers ask ChatGPT or Claude for 'a small inn near Healdsburg,' your rooms are in the answer — structured so AI quotes them correctly.
Full is your brand. Refusals shouldn't cost you guests.
A full house says no fifty times a week. The concierge declines with your grace, offers the next opening, and keeps a waitlist that resolves through your approval — a declined guest becomes a future one.
An illustrative guest exchange
Tokusen Furnishings
The welcome continues in the room.
Room to pull out a chair. A light beside the bed. Somewhere to set down a bag. Choosing furniture is part of preparing to welcome a guest.
Tokusen Furnishings helps inns and boutique hotels plan furniture and procurement—from room layouts and quantities to a considered selection and delivery plan.
Explore inn furnishingsFor small inns in Northern California and Japan. See the service page for current readiness.
Bed + two bedside tables · desk + chair · luggage bench · lamp
Tokusen Interiors
A more considered home, too.
Japan-based design, thoughtfully furnished from your city. For homes in the San Francisco Bay Area and Los Angeles.
Explore home interiorsImage: AI material study · not a client project
Guest reception & booking
Pricing
Terms: month-to-month, cancel anytime, your data leaves with you.
| Setup (once) | $1,500 |
|---|---|
| Monthly | $180 |
| Commission | 0% — never a percentage |
| Per-booking systems fee | A flat $10 per confirmed booking · refunded automatically on cancellation |
Applies to confirmed bookings made through the channels Tokusen provides — the booking page and the chat concierge. It covers our AI and infrastructure costs, stated plainly. On a $1,000 booking, $10 is 1% — an OTA takes 15–18%.
If the concierge doesn't handle at least half of your guest questions in the first month, that month is free.
Founding terms exist for the first three inns — ask us.
About reception & booking
Questions we hear
- Worth it when we're full?
- A full house says no fifty times a week. The concierge declines with your grace and keeps a waitlist that resolves through your approval, in order — a declined guest becomes a future one.
- What does it cost?
- $1,500 setup, $180 a month, and 0% commission — never a percentage. A flat $10 per confirmed booking made through the booking page or the chat concierge, refunded on cancellation. If the concierge doesn't handle at least half of your guest questions in the first month, that month is free.
- Who approves the waitlist?
- The owner does. Openings resolve through your approval, in order.
A CONVERSATION WITH TOKUSEN
Start with a question.
Tell us what you are considering. Our AI assistant can explain the options, then point you to the right team and brief.
See your inn’s draft page — before you decide anything.
Send your website. In two days you get a draft page and concierge trained on your inn — yours to keep or ignore. 3 pilot slots this quarter.
Built for inns from wine country to the coast.